Headway Pen

We outsource our delivery service to third party companies, normally, we have contract with these companies, besides, we may have multiple deliveries for one delivery order. Therefore, it’s not easy for us to calculate the accurate delivery fee for each order. To make it simple, all the price quoted are free for delivery. We are sorry that we cannot provide discount if you don’t use our delivery service.

We will provide a graphic mock up image for approval with your order, and we can provide a real imprinted product sample of your merchandise at a cost. Please contact your account manager and we will quote the price for you, the cost depends on the cost of the merchandise and the nature of the job.

We attempt to have the online inventory accurate consistently. In the event an item is out of stock after you have submitted your order, we will inform you as soon as we can. You will be given the choice of having the rest of your order shipped and receiving a refund for the unavailable items, choosing a replacement or getting a full refund.

We are not able to accept returns. We need to prepare the material for production, besides, we cannot resell the products after customization. If you receive a defective or incorrect product with your order, kindly reach us by email at sales@SourceEC.com.au. Depending on the extent of the issue, we will try to discuss with you to see what we can do.

Indeed! We are consistently watching out for new and interesting products. Give us an email at sales@SourceEC.com.au.

For most of the promotional plastic pens, we usually print your logo by the following 4 methods:

Confused? If you would like to see the differences, please refer to our branding guide.

Different decoration methods can affect the price. It’s not necessary for you to be a printing specialist to place an order, if you are not familiar with those technical stuff, please send through your artwork or logo to us to get our suggestion for the best option.