SEC. A reliable promotional products supplier in Australia

We are a dedicated team to help our customer selecting the right promotional products. Our design team also help you to create the artwork and graphics, making mock ups for preview and get your final proofs, produce a branded sample and sent your way. We also do custom packaging and handle the delivery and logistic if the items are required to manufacturing and imported from other countries.

Please note that we should divide this question into three parts.

Sample making and approval: 7-10 business days (it depends on how complicate of the logo and printing)

Production: Please refer to the “Production Time” for each product on our website, it can take 24 hours to a few business weeks. Please note that 24 hours production time doesn’t mean you can receive the products in 24 hours, it takes time to deliver.

Delivery: It depends on where the production takes place

Decoration in Australia, on-shore delivery – delivery within 7 business days.

Production and Decoration outside Australia, off-shore delivery – 2 to 4 weeks airmail and 8 – 12 weeks surface delivery.

So, sum up the above timeframe, you can estimate how long it will take for the delivery. We always recommend our customer to take extra buffer for the delivery time.

Sorry, we engage in custom promotional products only, we are not a retail store.

You surely will get a discount. Assuming that you have a large event, corporate giving, wedding, and so on, kindly reach us at sales@SourceEC.com.au with the details and we will work out a quote that fulfills your requirements.

Please check the address you entered when placing the order. Then contact sales@SourceEC.com.au with your order number and we’ll try and help you to track it.

Once we have received your payment, we will prepare your order and ship it as soon as possible. When your order has been shipped, you will get a shipping confirmation e-mail that includes tracking information so you know your order status.

At the moment, we offer standard shipping via Australia Post and local courier service. Sometimes, it could happen that you receive your order from an international delivery service due to product availability.

Unfortunately, we do not accept returns or refunds of orders after the order has been placed and paid, as we cannot reuse or resell the products. However, if your order arrives visibly damaged, please take a photo of the product and send it to sales@SourceEC.com.au immediately along with your order number. We will try to discuss with you other options including discount or replacement.

The color of the actual product may vary because a photograph may appear different across different media or devices. Also, slight visual variations in colouring are impossible to avoid due to multiple reasons related to materials and environmental conditions. If you require a precise color match, upon request we can send a sample as long as it is available (additional charges may apply).

We only accept bank transfer as a form of payment. Additional charges may apply for Credit/Debit Card. Please contact for more information.

Yes, we can provide basic mockup artwork service for free, and we charge a reasonable fee for the cost of processing any other artwork services. Please contact us to find out more information.